All About Our Remote Process

Welcome to The Clear Cut Classroom where we take deep dives into all things diamonds (and jewelry)! In this episode, we take you through our remote process! Looking to start designing your dream ring? Book a call on our site ✨

  

 

 

Curious about our remote process and how it works to create your perfect engagement ring? A lot of my clients want to know how to start their journey with the Clear Cut, especially if they are not from New York. You might be surprised to know that most of our clients work with us completely remotely!

 

Our process always starts with a 10-15 minute phone consultation. It's as easy as pressing "Schedule a Call" on our website and choosing a time slot that works for you! Then, someone from the gemologist team (or myself!) will call you to discuss your diamond preferences, the process going forward, and any questions you might have. 

 

Once we get a good idea of your budget and ring and diamond type you're looking for, we'll send you a link to log into our beautiful GEM portal. This portal keeps track of all of the information discussed in the call, the diamond options we select for you, and any direct communication with our team.

 

On our end, we begin by handpicking a selection of loose diamonds based on your preferences. The entire gemology team and myself inspect each diamond in person to ensure that the quality if up to our standards. This process of curating a selection usually takes a week, and after you will be prompted to view this selection on your gem portal. The portal will have detailed descriptions on the diamonds along with videos to see the diamonds in action! 

 

We can hold each selection for up to one week without deposit, so it is important to provide feedback through the portal as soon as you're able to. This can include what you like/dislike about each diamond, and we'll work really closely with you to narrow down the selection and find the perfect one. 

 

Once you select the diamond you love, we require a 1/3 deposit on the diamond to secure the stone and move on with the ring design and creation process! Each of our rings are custom-made to fit the diamond you selected. Our production and design team can help guide you to decide on the ring style and have your entire ring ready for production!

 

Once the ring is put into work, it usually takes 3-5 weeks to create (depending on the design) here in NYC. After it is complete, you'll see a final video of your ring in the portal and we can make any final adjustments. Whenever you say "YES!" to the ring, that's when we will coordinate collecting the remaining balance and shipping the ring to you. 

 

We ship using FedEx's priority, overnight, and fully insured option. In your package, you'll receive a physical GIA certification of your diamond, and you'll be able to download a digital retail insurance appraisal, so you can have your ring insured!

 

If you're ready to start your ring creation process, then what are you waiting for? Book a call with us today, we can't wait to work with you!